Shipping policy

Thank you for shopping with ScenteRoyale. Here’s a quick guide to our shipping.

Where we ship: [All over Malaysia]. Some restrictions may apply; if not deliverable to your location, we’ll notify at checkout.
Processing time: Orders ship within 1–2 business days after payment verification.
Costs: Calculated at checkout by destination, weight, and service level.
Tracking: You’ll receive a tracking number by email when shipped; track on the carrier’s site.
Delivery issues: If you haven’t received your order in the window, contact us with your order number.
Damaged items: Notify us within 7 days of delivery with photos for replacements/refunds.
Addresses: Please verify your shipping address; incorrect addresses may incur delays or reshipment fees.

Subscribe to our emails